CUSTOMER SPOTLIGHT: Thousand Oaks Library
At the heart of the City of Thousand Oaks, California lies a vibrant hub of learning, connection, and community. Guided by its mission to inspire, inform, and engage, the Thousand Oaks Library is more than just a place to check out books — it's a dynamic space powered by people who believe in service and lifelong learning.
Get to know the Thousand Oaks Library
For over a decade, one of the library's most passionate champions of volunteerism has been [recently retired] Volunteer Program Coordinator, Judi Bumstead. With an unwavering commitment to community engagement, Judi managed a large and active volunteer program. With her help and hundreds of volunteers, beloved programs like Reading Buddies, Homework Helpers, and Dog Days — where young readers build confidence by reading aloud to certified therapy dogs — are thriving and impacting their entire community.
Tell us about your volunteers:
“We are so proud of our amazing, large group of dedicated, hard-working volunteers.”
In the past fiscal year alone, over 350 dedicated volunteers contributed a remarkable 17,000 hours of service across a wide range of programs and initiatives. From early literacy programs to local history research, these volunteers are the backbone of the library’s outreach and impact.
Additionally, the library’s Used Book Store generates more than $140,000 annually and is entirely staffed and managed by the Friends of the Thousand Oaks Library, a powerhouse volunteer group. These funds directly support nearly all library programs, ensuring Thousand Oaks Library continues to be a cultural and educational beacon for the community.
Tell us about working with CERVIS:
Managing hundreds of volunteers is no small feat, but the Thousand Oaks Library has found a key partner in CERVIS.
“Before we chose CERVIS, it took me 3 days to do my monthly stats. Now I can do them in 10 minutes!” Judi says. “I love EVERYTHING about CERVIS—but my favorite feature is how easy it makes the application process. The Help Desk is also fantastic!”
CERVIS has transformed the way the Thousand Oaks Library engages with volunteers, aiding in streamlining communication, data tracking, scheduling, and onboarding in a way that saves time and empowers staff and volunteers alike. Our partnership with the Thousand Oaks Library is a shining example of how vision, dedication, and smart tools can work together to build a stronger, more connected community.
We’ve loved partnering with the Thousand Oaks Library to streamline their volunteer management — and we’d love to do the same with you. Let us show you how CERVIS can support your organization with a free, personalized demo. We’ll walk you through the platform, answer your questions, and explore how we can tailor our solutions to fit your needs.
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